Política de cancelación
Cancellation Policy
Order Cancellation
We process orders quickly to get your product to you as fast as possible. Please read this policy carefully before placing your order.
Before Your Order Ships
✓ Cancellation Available
You may cancel your order for a full refund if:
Your order has not yet been processed for shipping. You contact us within 2 hours of placing your order. Your order status shows "Processing" or "Payment Confirmed."
How to Cancel:
Email mycustomersupport.247@gmail.com immediately with:
Your order number. Subject line: "URGENT - Order Cancellation Request." Reason for cancellation (optional).
We will confirm your cancellation within 24 hours and process your refund within 5–7 business days.
After Your Order Ships
✗ Cancellation NOT Available
Once your order has shipped, cancellation is no longer possible. Your options are:
Accept the delivery — If you change your mind, you can return unopened products within 30 days of receiving your order per our Return Policy.
Refuse delivery — You may refuse the package when it arrives, but:
You must contact us at mycustomersupport.247@gmail.com to notify us of the refused delivery. Once the package returns to us and we verify it is unopened, we will process your refund minus shipping costs. Refund processing takes 10–14 business days from when we receive the returned package. You are responsible for any return shipping fees charged by the carrier for refused packages.
Subscription Orders
When you choose our subscription option at checkout, you receive a discounted rate on your order in exchange for agreeing to a recurring billing cycle.
Cancelling a Subscription:
You may cancel your subscription at any time by contacting us at mycustomersupport.247@gmail.com. However, please note the following:
If you cancel your subscription after your first order has been placed or shipped, a 70% refund will be issued on the relevant order. The remaining 30% is retained to account for the subscription discount applied to your purchase, international shipping costs, customs duties, and fulfilment fees already incurred on your behalf.
Simply cancelling a subscription to retain the initial discounted pricing without honouring the recurring commitment is not eligible for a full refund under this policy.
❌ Full refunds are not available on subscription orders once processed
✓ 70% refund available upon cancellation request
✓ No further charges once cancellation is confirmed
Order Modifications
Before Shipping:
Contact mycustomersupport.247@gmail.com within 2 hours of ordering. We will do our best to modify your order including address, quantity, or product selection. Modifications are not guaranteed once order processing begins.
After Shipping:
Order modifications are not possible. Contact the shipping carrier directly for delivery related issues.
Bundle & Promotional Orders
Before Shipping: Can be cancelled within 2 hours for a full refund.
After Shipping: Cannot be cancelled. If returned unopened, the entire bundle must be returned. Partial bundle returns are not accepted. Promotional pricing is non-divisible.
Refund Timeline for Cancellations
Successful Cancellation (Before Shipping): Refund processed within 5–7 business days to your original payment method. Allow 3–5 additional days for bank processing.
Refused or Returned Package (After Shipping): We must receive and verify the returned package is unopened before processing. Refund issued within 7–10 business days. Original shipping fees are non-refundable. Return shipping fees deducted from refund where applicable.
Subscription Cancellation: 70% refund processed within 5–7 business days.
Non-Cancellable Situations
You CANNOT cancel if:
❌ Your order has already shipped
❌ The bottle seal has been broken or the product has been used
❌ More than 2 hours have passed since order placement
❌ Your order was placed during a flash sale or limited-time promotion
❌ You have already received the package
In these cases, our standard Return Policy applies.
Flash Sales & Limited-Time Promotions
During promotional periods, orders are processed immediately due to high volume. The cancellation window may be 1 hour or less and we cannot guarantee cancellation even within the standard 2-hour window. If you are ordering during a promotion, be absolutely certain before completing your purchase.
Chargebacks
Filing a chargeback instead of following our cancellation or return process is considered fraud. If your order has shipped and you file a chargeback, we will contest it with shipping and delivery proof. We reserve the right to pursue further action where applicable. Always contact us first at mycustomersupport.247@gmail.com.
Policy Summary
Within 2 hours (not shipped) — ✓ Full cancellation — Full refund in 5–7 days
After 2 hours (not shipped) — ❌ No cancellation — Contact us immediately, we may still be able to help
After shipping — ❌ No cancellation — Return unopened per Return Policy
After delivery — ❌ No cancellation — Return unopened per Return Policy
Opened products — ❌ No cancellation — No refund per Return Policy
Subscription cancellation — ✓ Cancel anytime — 70% refund within 5–7 days
Contact Us
Email: mycustomersupport.247@gmail.com
Subject Line: "URGENT - Order Cancellation Request"
Response Time: Within 24 hours
Support: 24/7 Email Support
Include in your email: order number, order date, email used for purchase, and reason for cancellation.
Your Agreement
By completing your purchase, you acknowledge:
☑ I understand orders may ship within 2 hours
☑ I understand cancellation is only possible within 2 hours before shipping
☑ I understand subscription orders are eligible for a 70% refund upon cancellation
☑ I understand refused packages may incur return shipping fees
☑ I understand opened products cannot be returned
☑ I have verified my order details before purchase
Questions? Email mycustomersupport.247@gmail.com — We respond within 24 hours.